Appointments
To provide the best experience for every client, appointments
are reserved specifically for you and your treatment time.
Please arrive on time for your appointment to allow for a
relaxed and unhurried experience.
Arrivals more than 15 minutes late may require a shortened
service to preserve scheduled appointments.
Cancellations & Missed Appointments
Please provide at least 24 hours notice for cancellations or
rescheduling whenever possible.
Repeated missed appointments or excessive late cancellations
may limit future booking availability.
Refunds
All services are non-refundable.
If you experience concerns regarding your treatment or skin
response, please contact Sonya Dilbeck Esthetics within 48
hours so we may appropriately support you.
Retail Products
Unopened retail products may be exchanged within 14 days of
purchase.
Due to the nature of professional skincare products, opened or
used products cannot be returned.
Minors
Clients under 18 require parent or guardian consent, and a
parent or guardian must be present at the initial appointment.
Health & Safety
Please notify Sonya Dilbeck Esthetics prior to your
appointment if you are pregnant, nursing, experiencing
illness, using prescription skincare products, or have
recently undergone cosmetic or medical procedures.
Your safety, comfort, and skin health are always the priority.
Photography
Before-and-after photographs and/or videos may be taken for
treatment documentation, progress tracking, and educational
purposes.
Client privacy and comfort are always respected. Separate
written consent is required before any photographs or videos
are used for marketing, website, social media, or promotional
purposes.
Results Disclaimer
Skincare results vary based on individual skin condition,
lifestyle, consistency, home care, and overall health. While
every treatment is customized to support your skin goals,
specific results cannot be guaranteed.